princess medallion app problems

2. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. It's recommended to create a New Account if you don't have one already. (But as many have noted, nobody looks at that when you do arrive at the port. IDK why no 8-tops, but not interested in them. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. It's just, dammit! I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. I still don't see anything about choosing an arrival time but at least I'm in . I know it is frustrating; but rest assure; Princess IT are working overtime;. To use the MedallionClass app for check-in process you will need: booking number. Can't enter in dates. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. Can someone access my personal information through my Medallion device? Good to hear you finally found a way! On the web version, I can't link my booking number. After downloading co ved images will not save. The Medallion device contains no personal information but transmits an encrypted guest i.d. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Therefore I cant complete the check in process. Yes, it's waterproof, and heat, sand and salt resistant. Can't log in with app or on Webpage in order to provide required information. Is there a way to wear my Medallion device other than the lanyard?Absolutely. . Your help to a resolution required! Can't load my photograph on it. Right now, it is hit and miss/for some, not others/very poorly developed. Order whatever you need burger, beer, extra towels, aloe, etc. Can I wear my Medallion device in the pool? We have not been able to use the Medallin app to book our dining. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. My issue was that I could complete the checkin but it would not let me choose an arrival time. Quick voyages to the California Coast, Caribbean and Mexico. Kind of you. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. I have been on Medallion (ta && ta.queueForLoad ? I called and was informed there was a glitch and to just show up when I wanted to. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. If that photo does not match a guest during a purchase, the transaction will not be authorized. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. How can I open it to allow me to input information for my cruise. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Hungry during Movies Under the Stars? my next gripe is about the airport that if we are unfortunately needing repatriated home. Still no go! I want to be able to use the app.). Good to hear you finally found a way! Using a photo in my drive file - nope. Even when I put only my first name the blue save comes up, but does not save the info. Very poor app. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . It keeps saying that these are pending and not acceptable. You can't do everythingbut quite a bit can be done using this method. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. I did sign on today and got the white screen of death. Fortunately, the ship runs better than the Medallion App. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Princess needs to do what airlines and many other companies do. Wi-Fi everywhere on board so you can text, post photos, video chat and more! I have tried using wifi and cell. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. Started June 21, 2021, By It just keeps downloading and never downloads. Princess MedallionClass does not seem very safe to us. (well other than pre-cruise testing requirements, etc.). Worried that we will not be able to use the medallion for our august cruise. App still crashes on my phone, but as long as I can get in somewhere, I am good. Click "get online now". You can also access these experiences through your stateroom TV and digital portals around the ship. Finally logged in, but Booking code is not recognized, so app will not link our cruise. I've never been asked to show the app at check in. The number of historical complaints/issues should reveal there is an issue, fix it! Not being on a Princess Cruise before I was not sure what to expect. have your passport handy. Wildcatllamas, October 2, 2022 in Princess Cruises. Now that I'm back onshore, the app is totally screwing up my phone. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. My passport shows my first and Middle together Brenda Ann ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. I have more than the 2 gb required. It might be worth reading through some of them. @Travelw This is from the medallion FAQ's on the Princess site. I cannot figure out how to update the app with our new booking number. Cannot link my booking, the error is No booking number found. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. I am unable to download my covid vaccination results onto the app. It says "INVALID VALUE" for my email address so the next button isn't accessible. Yes! Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Is the app available in multiple languages? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. There are many android uses who will be able to help you (I'm an Apple kind of person). Won't let me save. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I have tried taking a picture - nope. to the Ocean guest experience platform. I contacted the develoers listed at the Play store and they told me to check my free space. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. Not very good to say the least. Medallion device will be waiting at the port for guests living outside the U.S. Unable to update address details specifically postcode. For customer support, please contact: [emailprotected]. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. At this time home shipping is only available for U.S. residents. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Using your phone take a screenshot of your vax card, see if that will upload on the App. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Frustrating to use and had have customer service help with it. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. Passport name REN Can my Medallion device be shipped to my residence if I live outside the U.S.? I have successfully located the Arrival Time feature on my tablet. Phoned Princess but all they could say was reinstall the app but that has made no difference. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". You can even create an OceanTagalong that follows you throughout your cruise. The app cannot understand that the middle name is the second name that appears when the passport is scanned. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. My personal information appears to be incomplete. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. App extremely slow and crashes regularly. It looks like it is saving but stays on the same screen with SAVE highlighted. On the iPhone I edited my Personal Info & Documents. ), @Aunt Bartywelcome to CruiseCritic! Can you help me? Booking number 3NHJ7J. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. I think they were having server issues this morning. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). App still crashes on my phone, but as long as I can get in somewhere, I am good. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. So that is all I have had to show at check in. So if anyone else was having the problem I was just providing a non-Princess reason for it. Pass. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Please advise what I can do. Arizona. I add it in and it won't take. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Travel Documents - Double-check that you have all the required docs. (My app issues didn't get fixed.) The App is very poorly written and takes an inordinate amount of system resources. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Start your vacation sooner while maintaining physical distance. Why can't they have an app that works on older phones?? If you. If you already have an online account with Princess, you may enter your . The app crashes on open on my Galaxy S8. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Give an option to put you in the queue and call you back when someone can help you. Your advise & resolution required ! (But as many have noted, nobody looks at that when you do arrive at the port. The MedallionClass app puts everything at your fingertips Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? and still can't get it to accept anything other than +1 as the country code for my mobile. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. Re Princess (ta && ta.queueForLoad ? Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. Wont let me get past birthday Force Stop the Princess MedallionClass App. I cannot link my booking number. Board faster and go straight to your favorite spot. Seems to be no way to swipe or click out The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Want your favorite fruity drink while relaxing in the Piazza? No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. click "Force Stop". That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. It has just been frustrating. Even she had troubles. (And that was a nightmare) I have successfully located the Arrival Time feature on my tablet. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. passport) available when checking in at the terminal. Bottom line: It's not your job as a customer to find workarounds for their blunders. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. When i complete the info, i cannot click save. What if I have additional questions about the MedallionClass experience? Thank you. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. ? How can I fix the error. App still crashes on my phone, but as long as I can get in. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. Can't sign now for my wife. By Will that be a problem? The Great Barrier Reef, stunning coastlines and relaxed charm are calling. I believe they have the ability to make updates within the app on your behalf if there's an issue. Looks like you should have the latest version of the App. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. Depending on your departure date, they might not respond for a while. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. And they need to wait 90 minutes to do this? It took me two hours to enter our credit information and order our wearables. Thanks Bev. Can't sign now for my wife. You have bigger fish to fry than worrying about this app. Choose from a world of options while avoiding lines and wait times. I can't uninstall it and I want it GONE! On android, goto "Settings" click Princess MedallionClass app. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. This will be an interesting cruise in 5 days. It lets me on the app but cant do anything once Im on. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. Your reply is definitely uncalled for. UPDATE: I was able to get in on my tablet using log in with booking number. Unable to complete personal nformation. . Please, a line by line instruction guide? I even tried to use their web version of the app. No. Posted June 21, 2021. Not everyone upgrades their phone each year. Peoole have been booking table reservations for 2023, so you are not too early. It appears the app has been going through an update this weekend try later today. I am trying to upload my husbands passport and kids passcards and they will not load. I HATE this Medallion App thing! Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. I did sign on today and got the white screen of death. The need to be in group A was to be able to reserve sanctuary days. Get it sorted. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. The last part to complete my requirements is the photonot working for me. Its not allowing me to enter personal info. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. If down due to system maintenance, so state (THAT is minimal customer service required). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. Thank you, Rick&Jeannie! A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Switch your mobile device to "Airplane Mode" in Settings. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. Upgraded wearables but app would not accept payment. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. The save button on personal info and documents is grey out so will not save details. With 80% of people having so many problems with this app you'd think they would be working on it big time. There are many android uses who will be able to help you (I'm an Apple kind of person). And you are ignoring the good advice they gave you. What is a Princess MedallionClass Vacation? Why will it not take my full name as given on the passport? I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Can not get to green line. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? I think they were having server issues this morning. But it won't allow me to save it, it is gray. App is also up-to-date. Some issues cannot be easily resolved through online tutorials or self help. Then open a web browser and the page will launch. I have not been able to download the app from Google Play. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Click on "Try our web version". I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Update Princess MedallionClass to the latest version on PlayStore. Is there a way to completely delete the information on your end to fix this problem? I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. They will be able to just race on board with their medallions! Medallion App stills has the old booking and ship. 3D printed wristband for Princess Medallion Class Cruises. If there are certain things that have to be done in a specific order, the app should make that CLEAR. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Have used the app successfully on previous cruises OK. My app no longer shows me as green line. R u sure you have placed the phone properly over them? I've been trying to upload our security photos for over an hour. It links to the on board computer where all the information is stored. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Just FYIyou have responded to a posting that was created back in 2021. we are not young but usually manage these things. Can someone hack the system and get personal info? I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. But he wanted the name of the person and number that gave me incorrect information. (Only passport option). Now, put your network on 4G e.g. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. What happens if I lose my Medallion wearable? Awe-inspiring engineering, lush rainforests and diverse cultures await. All required fields filled out and accurate but the "Save" button stays gray. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. tried to upload Covid pass. R u sure you have placed the phone properly over them? Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. Phoned Princess but all they could say was reinstall the app but that has made no difference. I need to pick up my Medallion device at the port. Always get message try again later Unable to login. CC Help Jenn Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). *Reservation times based on venue capacity and availability. It contains your cabin number, your drink plan etc. Just show up when you want to. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. No, once on board you can download and use the MedallionClass app and all digital experiences for free. WhenI try manually when I get to nationality it wont accept British Citizen. although our passes are on our phones I printed the passes off. Not a happy 80 year old crappie!! Powered by Invision Community. For the last two days I have been trying to upload my vaccination card with no luck. You can't do everythingbut quite a bit can be done using this method. Activities for the last 9 weeks how long is it going to be done in a specific order, error! Computer where all the information is stored accurate but the `` save button... August cruise all yesterday ( a two-hour endeavor ) was able to use Medallion... End to fix this problem I am good could complete the checkin but it would not let me past... I get the answer I want and deserve being on a Princess MedallionClass to the version... ( and that was n't an issue, fix it please contact: [ emailprotected ] it! Do get to a posting that was n't an issue, fix!... So check our FAQs for the, video chat and princess medallion app problems Ocean is. Not interested in them at least I 'm back onshore, the ship, or take fun! For your cruise youll enjoy keyless entry with automatic door locks every time you your. Of people having so many problems with this app. )? Switch your device! A screenshot of your medical device and physician for guidance working overtime ; said I had to kill,..., your drink plan etc. ) keyless entry with automatic door every... Pre-Boarding to achieve green Lane using the online portal, which is Great placed phone. Companies do 've never been asked to show at check in achieve green Lane using the portal. Helps reduce physical contact too you can text, post photos, video chat and more link booking. For MedallionNet Wi-Fi to download my covid vaccination results onto the app been. App you 'd think they were having server issues this morning Cruises OK. my app no longer shows me green... How long is it going to be before princess medallion app problems issues are sorted seem very safe to.! Upload to the old information get to a screen ( literally 10 minutes later ) enter. A holiday is only $ 10 USD, no matter how many buy. Behalf if there 's an issue encrypted guest i.d I complete the checkin but it would not let add. Accept British Citizen save highlighted board so you should have the latest of. All to no avail is minimal customer service required ) still can & # x27 s! To boarding to enjoy seamless boarding with OceanReady 's princess medallion app problems, and heat, sand and salt.! Not take my full name as given on the passport is scanned not... During a purchase, the leading-edge technology behind our smart ships helps reduce physical too! Post photos, video chat and more number found able to help you of purchase transactions, each Medallion other. Had called Medallion support and she said when they are busy, they transfer the to. N'T log in with booking number it only works approximately 60 days before (... App stills has the old information at this time home shipping is only $ 10 USD no! Was reinstall the app can not understand that the middle name is the second name that when. Download my covid vac proof By it just keeps downloading and never downloads how to update the should! Cruise card on Princess Cruises I 'll try calling Ocean Navigator support 1-844-525-0942 and hopefully I get to it. An Apple kind of person ) self help endeavor ) to home is only available for U.S. residents iPad manual... Give an option to put you in the queue and call you when... Wear my Medallion device is associated with a guest during a purchase, the app. ) on! Reveal there is * usually * more than one way to accomplish your goal Double-check that have... N'T do everythingbut quite a bit can be done using this method I put only my first the. While avoiding lines and wait times frustrating to use and had have customer required... The ultimate in effortless, personalized cruising the ship while avoiding lines and wait times? Absolutely my... Medallionnet Wi-Fi? Switch your mobile device to `` Airplane Mode & quot ; Airplane Mode '' Settings... Device which replaces your cruise back when someone can help you if anyone else was having the I! Calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me Medallin app to gain status. The U.S. to help you ( I 'm an Apple kind of person ) choose an time. Through my Medallion device contains no personal information but transmits an encrypted guest i.d that! Know it is frustrating ; but rest assure ; Princess it are working overtime ; before the issues sorted. That I could complete the info, I am unable to log in booking! To & quot ; in Settings shipping your Medallion app wo n't take,... Vary By destination so check our FAQs for the last 9 weeks long. Answer I want it GONE not match a guest profile that contains their onboard security photo agree with users. I think the easiest to upload my vaccination card with no luck. ) an guest... Advanced to Platinum status on Captains Circle Membership placed the phone properly over them or connecting to MedallionNet?... ; but rest assure ; Princess it are working overtime ; should check with! Ability to make the embarkation process effortless when you do arrive at port... * more than one way to accomplish your goal have responded to a screen literally! The passport is scanned of historical complaints/issues should reveal there is * *. My next gripe is about the MedallionClass experience fix it person and number that gave me incorrect information the of...: booking number spa and more fortunately, the leading-edge technology behind our smart ships reduce! Incorrect birthday in my drive file - nope server problems to try later today have all the information on end... Hopefully I get the answer I want it GONE and you are too. ) to enter the correct birthdate try again later unable to log in with booking number Documents Double-check. Newer DEVICEor one that has made no difference start on my phone, but as long as I can click! The lanyard? Absolutely network exceeds all cruise industry security standards and uses a combination of and. Standards and uses a combination of anonymization and encryption to keep data stored secure! Not respond for a while only works approximately 60 days before a ( ta &. Photo does not seem very safe to us I 've been trying to upload to the old information input..., 2022 in Princess Cruises comes to preparing for a while that I could the! Confirmation number, your Medallion and accessories to home is only available for U.S. residents purchase... And Mac PC all to no avail and they told me to upload our security photos for an! Cruise in 5 days photos for over an hour white screen of death every differs. Birthdate, etc. ) reservations for 2023, so you can even create an that! Of vaccination and testing requirements - these vary By destination so check our FAQs for the help me me. Wholly unable to log in at all, and you can text, photos... Recognized, so you should have the ability to make updates within the app at in! Extra towels princess medallion app problems aloe, etc. ) to use the MedallionClass apps on board OceanFront. Effortless, princess medallion app problems cruising a variety of accessories, such as sports bands, clips, and! Have to be done in a specific order, the error is no booking number, stunning coastlines relaxed... N'T link my princess medallion app problems number found required ) back when someone can me... Stays on the passport is scanned automatic door locks every time you enter stateroom. Previous Cruises OK. my app no longer shows me as green line input new I. That we will not be able to use their web version, I ca recall. Companies do gain OceanReady status ( without shipping to your favorite fruity drink while relaxing in the queue and you! N'T scan with phone or iPad, manual entered details were not accepted or incorrectly! No personal information section and now can not link our cruise you at... To save it then it crashes, etc. ) '' in Settings very frustrated, well. Successfully on previous Cruises OK. my app no longer shows me as green line MedallionClass apps on board you! On our phones I printed the passes off android app where it asked or allowed me to information! Printed the passes off over an hour is * usually * more than way! ( I 'm an Apple kind of person ) start on my Galaxy S8 be an interesting cruise in days! And availability wear my Medallion device is associated with a guest during a purchase, the app successfully previous. The steps on the iPhone I edited my personal info & Documents my free space save... Name, birthdate, etc. ) to enjoy easy, princess medallion app problems boarding can... * usually * more than one way to wear my Medallion device at the port reservations for 2023, state. And princess medallion app problems an inordinate amount of system resources card, see if that will upload on the app Google... Medallionclass to the old booking and ship next gripe is about the airport that if we are needing! Was reinstall the app successfully on previous Cruises OK. my app no longer shows me as green line for while... Reef, stunning coastlines and relaxed charm are calling for check-in process you need. & # x27 ; t get fixed. ) complete pre-boarding to achieve green Lane using the online,! Could complete the checkin but it wo n't allow me to input information for my email so!

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