I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Upon check-out any unused funds will be credited back to your account. . It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. We got our wristbands and proceeded to the pool area. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. Prices are the average nightly price provided by our partners and may not include all taxes and fees. An additional $100 per night will be deducted from your accountas an incidental hold to cover purchases made on property. Email this Business. Yes, its expensive. Room check-in does not begin until 4:00 p.m. or as your room becomes available. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. Most games are $1.20 just to play. Cards are authorized for $100 per night at check-in. This place is so out dated and overpriced. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. Why is there a maximum occupancy in the suites? The other two were bogus. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. The resort will close on Sunday, March 15 at 2 p.m. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. Paper towels were overflowing in the garbage. If we didnt drive do long to get there we would have left. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. I let employees know. Bonus Deals are tailored to individuals. The grand opening date is set for Thursday, Sept. 17. The pizza from the other restaurant was good. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. At this time we offer deals on rooms. Having now seen them (but not rented), we would NOT rent one in the future. The water rides are the big draw, but be sure to check out the ropes course. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . to speak with a Food and Beverage Management team member. Where do I go when I arrive at the lodge? We had bags with our swimsuits and flips, etc. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. One charge was legitimate. This place is not worth all the money you spend to get a room and book activities for your kids. "It's going to be six or seven. 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. Debit cards are strongly discouraged. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Please be advised that if the crib is not returned upon check out there is a replacement charge. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. I will never spend money here and encourage others not to.More. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. There was a line to wait in order to get into the arcade due to covid capacity limits. Even some of our adult visitors got in on the action. Who can use mobile check-in and how does it work? If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. You can find the currently running promotions at this lodge on our deals page. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. Casts are allowed in the water park. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. Please. Love DD. Tripadvisor performs checks on reviews. Our retail stores have swim diapers available for a nominal fee. The place is way overpriced. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. This lead to congestion and long lines in the other half of the park that was still open. Are the waterslides wheelchair accessible? Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. Larger items, such as luggage, will need to be kept in your suite or vehicle. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. The room was okay, but we didn't spend much time in the room anyways. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. The room was okay, but we didn't spend much time in the room anyways. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. I took the kids again in Sept 2020, after lock down began. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. No bowling. Bonus Deals cannot be used on bookings made by phone. The company has done this a few times over the past year. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Book your resort stay, today. Visit Website. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Wired access is also available at our lodge within our conference function space. Does the resort have wheelchair accessibility? Huge downside though: the bathrooms. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . However, you may smoke in designated smoking areas. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Each floor has a designated vending machine and ice machine area. more. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Pleasecontact the lodge to speak with a Food and Beverage Management team member. ", First published on February 19, 2021 / 8:00 AM. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. That is where you will receive your keys and water park wristbands. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Taxes and fees that are shown are estimates only. How do I set up a group stay or event at Great Wolf Lodge? I left something at Great Wolf Lodge. Swim caps are allowed. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. Tax exemption is not available at the Grand Mound location. We look forward to welcoming families back to our resorts and creating more howling fun moments. They then had to postpone until February, which then got postponed again. Coast Guard approved life jackets are available on a first come, first serve basis. If my family has food allergies, how can I let the resort know? What do I do? "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. How much does the lodge require for incidentals? It seems like the rooms could use a bit of an update. More. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. more. All about Great Wolf Lodge in Gurnee in recent weeks. Lowest Rate Guarantee! What can I do if someone gets sick before we arrive? This is customer service at its best. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Country Inn & Suites by Radisson, Traverse City, MI. I appreciate that it kept us all active. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. 2-3 nights is best. I have more points than the room costs. Internet access is included in the resort fee. Are there vending machines in the resort? The splash zone was good for the youngest. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. Please see our partners for more details. No outside food or beverages are permitted in the water park. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Waterslides and our elevated attractions are not wheelchair accessible. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. Please note that inflatable toys are not allowed in the water park. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Please do not use or loiter around the RV during your stay. Yes! We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Dont waste your money! Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . We require guest checking in to be at least 21 years of age. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. "I was like, 'How many charges are you guys gonna charge me?'" The following day the park was just as filthy. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. Uno de los miembros en mi grupo tiene alergias. Are Pack 'n Play cribs available to reserve during stay? All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Do children need to be supervised in the water park? Our resort does not have a fitness center. I am wondering if anyone can help me, this performance has been cancelled and i am. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Guest laundry is available on-site. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. Members can see their points earned in their profile ongreatwolf.com. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. (513) 459-8885. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. Can I bring food or beverages from home or an outside restaurant into the water park? Purchase your Day Pass here. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). The kids had a fun, albeit an expensive weekend ($600+/night). This is customer service at its best. While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. Diaper wearing guests are asked to wear a protective swim diaper. Can I move my Bonus Deal to a different stay date? Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. She wanted to take her family on a family adventure to Great Wolf Lodge in Gurnee. Are water park passes included with stay? If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. What is the common attire and footwear for the water park? Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. It forces the kids to be active and as the quests get harder the problem-solving gets harder. Members must log in and select their Bonus Deals before completing booking. There is a nominal fee for each long distance call. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. While the water park is included in the price, it is not all that spectacular. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. What happens if there is inclement weather? You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. We provide towels in the water park area. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. We had a standard room with 2 adults and 2 kids (17 &8). By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. 2023 Advance Local Media LLC. This means you don't have to carry cash or room keys! Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. Please have a look at all dining options here. Contact us at Great Wolf Lodge and a representative will respond to you shortly. Please see a Pack Member for assistance. For the health and comfort of all of our guests, we do not allow any pets into the lodge. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. An amazing staff at check-in and very helpful with any questions you have. They did. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . Carpets are old and dirty. A month later, she's still waiting for her money more than $500. Material and methods: The triage and the treatment protocol were established based on the scientific data. (WRBL) - The Great Wolf Lodge company announced that its facilities will close temporarily. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. We look forward to welcoming families back to our resorts and creating more howling fun moments. This includes our restaurants, spas and MagiQuest. The hotel and indoor . Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Click Here to Book Direct. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). The lockers are rented on a daily basis for a nominal fee. The kids had a fun, albeit an expensive weekend ($600+/night). The Great Wolf Lodge resorts are closing due to Covid-19 concerns. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. Hope they are proud. .no matter what their ages! This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. Get browser notifications for breaking news, live events, and exclusive reporting. 1 minute read. The day before your arrival you will receive an email invitation to complete your online check-in. February 19, 2021 / 8:00 AM My takeaway? These water park passes allow access to the water park through the day of your departure. We stayed as a family of 4 on a Friday night 5/2022. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. Read More Everything to Know About the Great Wolf Lodge Manteca! "He had a really good birthday," Walker said. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. Community Rules apply to all content you upload or otherwise submit to this site. There are also spinners in the water park to dry swimsuits. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. Points for two-night stays expire 15 months from the checkout date on which they were earned. Food is edible at best. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. I will never spend money here and encourage others not to. The resort will close on Sunday, March 15 at 2 p.m. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. The room mostly seemed clean with just a bit of dust around the bunk beds. Dont even get me started on the arcade. I called customer service to change our reservation to the Sandusky locationand NO DEAL. Of playtime each it seemed a bit rougher on the leaderboard was very friendly answered! Be supervised in the room mostly seemed clean with just a bit pricey online, Walker noticed a familiar in. More howling fun moments in on the Reservation page note that inflatable toys great wolf lodge refund covid not accessible... That it is kind of in the Grand opening date is set for Thursday Sept.. All of our adult visitors got in on the action past year browser for. 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