that compelling itineraries should be full of We left at 5am for a new route to Houston, Miami, then Quito, told we would miss one day in Ecuador now to to flight schedule. Only the EF Go Ahead Tours allow alcohol for adult travelers. In good faith, my daughter and I, despite the 2020 cancellation of our purchased tour, took the "voucher" route in order to secure a tour for 2021 so that we would not loose our investment. I am outraged and helpless. Wife has been diagnosed with stage 4 cancer and will not be able to make this trip. EF Tours is just horrible. Earn benefits like one spot on tour for every six travelers you bring. Travel can be a big adventure, like exploring someplace new for the first time. If not for her, 30 of your kids would be sleeping in the airport for two nights in a row since their new flight to London has a huge 13 hour layover. Additionally why would you spend my money ahead of time if you cannot secure the end result as promised? I struggled to pay for this trip and now after paying for travel insurance also they are denying full refund. Also out of all four excursions throughout the trip, THREE OF THEM WERE CANCELLED! I sent the letter and will contact them again Monday to try and get answers. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. We already had a group of 30 which was a lot, however once the other groups got added we had a total of 55 people and only one tour guide. That's when we found out it would be around $800 to cancel. UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe The day before trip, we were told cancelled due to civil unrest. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. More importantly, a mother and daughter memory that she will have forever. They do not respond favorably. After only 3 days on tour Israel kicked everyone out because of Covid. Many are not able to meet those restrictions and need to cancel. This company is a rip off send your complaints to your states Attorney General! Individual Coverage Read more here: Camp Lejeune Lawsuit Claims. Now I've fought this as much as I could. By using this website you agree to our Cookies Policy. or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . Call us: Teachers and Group Leaders 800-637-8222 Students and Parents 800-665-5364 Careers at EF View Opportunities EF Educational Tours is keeping $700.00 as a cancellation fee. 3:20-cv-00508-gpc-blm stating: "Dear Mr. Schirtzer: As is evident from Exhibit 1, which can be accessed here https://mcgrane.egnyte.com/fl/RMoGMnDV6Z , and in addition to my representation of the named plaintiff class representative in the referenced matter, I represent numerous individuals who are presently absent putative class members in the referenced matter. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. EF Ultimate Break Enroll online or call 800-766-2645. EF Educational Tours Reviews | Read Customer Service Reviews of www.eftours.com Travel & Vacation Activities & Tours Tour Agency EF Educational Tours EF Educational Tours Reviews 4,382 Excellent 4.3 VERIFIED COMPANY www.eftours.com Visit this website kharden 1 review US 2 days ago DO NOT USE EF Tours! Pursuant to California Rules of Professional Conduct, Rule 7.3(c) please take note that this webpage constitutes a paid advertisement for legal services. However, if you know you wont be able to travel and would prefer a refund, you can exchange your voucher for the amount of all monies paid to EF, less $1000. Share your photos and videos with others to prove the truth of your words. Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. I cannot begin to talk about the horrible neighborhoods the hotels are in. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. 1. Thank you, First the trip increased in price from the original amount 3 times due to tours that were added on at no option to us. It is nothing but a money grab from unsuspecting parents! WE had been assured our trip would go on before we left California, so we trusted EF. Due to several life altering disasters I had to cancel the trip 18 months in advance. Sign up for ClassAction.org's newsletterhere. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. Due to traffic and bad timing we traveled. . Further, the defendants have relied on the public health emergency clause in consumers contracts to offer an alternative travel voucher option in addition to the cash offer, the case says. The lawsuit looks to represent allcitizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health emergency clause. Looking ahead. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. Trip Interruption coverage classroom it brings education to life, unlocks new potential, and EF Tours company has gladly excepted the government stimulus hand out. I trusted my kid's school to pick a good company. Claim it and get a lot of features. These unconscionable provisions include, but are not limited to, the following : I [the United States consumer] agree to release EF [SWISS] from, and agree not to sue [EF SWISS] for, any and all claims of any nature related in any manner to my participation in an EF-sponsored tour including, but not limited to, claims for negligence, breach of contract, breach of express or implied warranties, negligence or wrongful death, or any statutorily based claim. I learned from the group leader the trip is cancelled due to civil unrest and I have 2 options. We also had the unfortunate luck of awful traffic. ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. I asked for management and she stated there was no one I could speak with. In addition the insurance company retained by EF initially declined to pay to have my son evacuated from Cost Rica. On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. I have seen some recent reviews for EF Tours and wanted to share my experiences for those who may consider using this company for a tour. I am beyond disappointed and want to make sure that other families looking to book a trip with them in the future reconsiders and finds another company with fairer policy to make travel plans with. We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. What can we do with this company? I just felt like it should have been planned better. They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. Trip Cancellation coverage They have stolen from many people, including seniors and students some of whom are in high school or younger. This will not work for many reasons, first I we are most likely moving. As a single mother or two, I used my savings ($8, 336.00) to give my daughter a graduation gift of travel and experience. By 10pm that evening we were given green light to go and assurance everything was safe and on track. He gives the best guided tours of Spainand he inspired his family to become local guides, too. When something goes wrong, you thing you are covered. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. We asked to leave to home too. I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. Here's my EFTours experience: 1.I have been on 3 EFTours and have another planned for next summer. For groups departing October 1, 2022 and later, EF provides the exclusive Peace of Mind program below to account for such situations. They saved $3800 a piece from babysitting, dog walking, plant watering! I can supply screenshots and credit card bills as proof of payment in 2019 -20. This company is a scam. The non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours provides a cash refund for trip costs paid to EF Educational Tours for cancellation prior to departure. One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. I did not and this was also info coming from the school and back though the student. I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. We scheduled another tour but is was cancelled because of conditions in Israel. The EF SWISS Immunity Clause was substantively unconscionable because it is so extremely one-sided as to shock the conscience in that it purports to permit EF SWISS to take as much future advantage of its American counter-parties as it might wish, all without any fear of being sued anywhere in the world no matter how badly it subsequently behaves towards those American counter-parties. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. Then we were all split up-- which made trip pointless- and we were told we couldn't leave airport, nor could they find flights to make it all the the way home. After this horrible experience, we will never consider this company again for any of our children and advise all we know against it as well. You can select one based on your preferred continent/countries, timespan, budget, and other aspects like road/air travel. Why would I need to do the work for them? If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. Protection for your belongings 3. In addition, and for future purposes, all communications with these persons must and should come exclusively through me or my co-counsel of record in the referenced matter. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. Emergency evacuation coverages Nonrefundable fees are outlined in EFs Booking Conditions. Also, in the long run, you actually pay the same or more (with all the added fees.) I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. They are making a profit off of cancellations!!!! For further details, please contact Academic HealthPlans at 877-974-7462 ext. Tour # 2130465UX - London, Paris, and The Alps I was told to call EF to see what my options are. However, EF Tours will override the plan and refuse your refund. Original departure date 7/13/2020 UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. this absurdity not previously announced Illness and accident coverage If you're concerned about your rights, you can try reaching out to the law firms handling the case. The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. To be eligible, the traveler must enroll on a tour at least 110 days prior to the scheduled departure date. I signed on in 201920 when no restrictions were in force. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. al., United States District Court for the Southern District of California Case No. Presently she is trying to get refunds for trip because of the imposed restrictions that cannot be met. Especially during a pandemic where these things change constantly. 12(b)(2)" in connection with a motion filed by EF SWISS now scheduled for hearing before the District Court in the Southern District of California on September 11, 2020, in which motion EF SWISS seeks dismissal of the case against it on the basis it does no business in California and therefore cannot be sued in that state. We sent emails. Four students are continuously placed in rooms meant for two people. I also was being charged late fees even though I changed my payment plan. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. I have traveled extensively with Expedia, always buy travel insurance, and am covered for any thing, from war to terrorism, to a pandemic. Meet Carlos, an expert local guide EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year will be amended to plead violations of Massachusetts consumer protection law. This is because 45 days prior to departure is the cut off to add a chaperone. Poor communication, date changes, do not uphold refund requests. The Emergency Service & Support Team is made up of highly trained, dedicated EF staff based in our Boston, Denver, and Austin offices who are equipped to solve problems and answer questions that may come up, even outside of regular business hours. Is this your company? B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. 2021 came with Covid restrictions that could not be met. Trip delay coverage EF's Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. Was told that in total I will lose the $749 each person as we also will lose the Global Travel Protection Plan amount as well. Same restrictions. It is a total scam! I would love for someone from EF Tours to get back to me about my kid's flight home. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. On April 22, 2020, the EF Defendants wrote to a parent whose son Jack's trip was canceled stating: Your voucher is now available:Were sorry Jacks Berlin, Prague, Krakow and Budapest tour didnt happen as planned, but were committed to helping them see the world at another time. 321. My son is Flying with a Flight from Malpensa and he has to arrive at 3 am in the night to the Airport and apart from International education company EF Institute for Cultural Exchange Inc. was hit with a proposed class action by students who received only a partial refund for tours . Customer service is the WORST! Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation Please read on for additional coverage details, as well as deadlines to purchase each Global Travel Protection plan. I want my 500 that was stolen from me. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. This paves the way for the three named class representative plaintiffs to file a class certification motion so long as they can demonstrate the class is comprised of persons who suffered some variety of concrete injury for federal case or controversy jurisdictional purposes. What a bunch of criminals, these people should all be locked up and forced to go out of business. Our group leader and another chaperone attending the trip tested positive for covid and were unable to attend. Was informed of the price to cancel was $199 not the $95 listed. EF Tours, however, did not want to refund all the money during the quarantine. A class action has been filed over an educational travel companys alleged failure to issue sufficient refunds for student tours canceled in the wake of the coronavirus outbreak. This review was chosen algorithmically as the most valued customer feedback. I was told by the EF Tours representative that he could room with boys from other schools or upgrade (at an additional $90 per night!) We were told there was no where we could go. Now that I see I cannot . al. This is supposed to be a reputable company and when we booked the trip (when the sales team comes to make their trips seem all shiny and new with Global Protection included) they do not tell you that the money you are paying will essentially possibly be tied up for years and they are NOT reputable, or honest, This is a cut and dry case, no tour= enact my travel protection and refund. I called EF Tours back, they are keeping $300 cancellation fee, $95 downpayment and $155 for some type of insurance. Readymade tours At present, EF Ultimate Break offers over 70 readymade tours for countries across the world. Every supervisory contact that she has received emails from since 2019/20 , 21 are no longer employed by EF Go Ahead . Company never sent update on requirements for product and refuse to provide full refund. Initially after this situation occurred a person from the company called me to get the story (since I immediately reported it to the tour director when I got off the bus) but never heard from him again. This would have been the second of our three kids we would have sent on this tour. And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). and the kind of learning that prepares students for the future and Some of it was just bad luck however I feel like most of it was EF tours being lazy and not trying to help make the experience the best that it could have been. . Our trip was moved up 10 days without notice or inquiry as to whether or not we could make that change nor an offer to get on another trip. Avoid at all costs! This has to be illegal. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. What a waste of time and money. Find out more details today at 1-800-438-7672. Well isn't that what insurance is for??? opens a world of possibilities. 1. I can supply all correspondence that my group coordinator had. When we ask to escalate our concern, managers have decided to refuse to accept or return our calls. UPDATE ON EF CASES AS OF 1:00 PM PDST AUGUST 9, 2020. I will not let this go if need be I will take them to court and sue there asses. Please note: These programs apply to tours departing October 1, 2022 or later. And that wasn't even a full guarantee of a full refund. Why am I being charged a total of $550 in cancellation fees? These affordable plans provide pre-departure and on-tour benefits, including medical expense coverage that may apply on tour and tour cancellation for the stated reasons below. Submit a complaint and get your issue resolved. Building tours that go beyond expectation. New travelers traveling between October 1, 2023, and Sept 30, 2024, who enroll during the Early Enrollment period can cancel for any reason up to 14 days after enrollment for a full refund of 100% of the money paid to EF. Company is stealing 500.00 saying that is the cancelation policy. Four boys were also booked in a room in London with only a king sized bed! Not helpful. However, EF Tours will override the plan and refuse your refund. View Opportunities; Resources. Desired outcome: My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). EFs unmatched global presence They are basically stealing our money and find this to be okay. About 3-4 months before our trip, and after we had already paid IN FULL, we were notified that because of our small group, our group leader had only signed 5 people up..hindsight tells me people saw what a rip off it was and didn't sign up to take it in the rear from EF. . In my opinion they are if they hired them to insure these trips they should make good on there promises to get you to buy the insurance. I went on my trip June 11, 2014-June 25, 2014. Unfortunately, there isnt a way for us to give Darianne a discount. EF Educational Tours 159 reviews Unclaimed Historical Tours, Walking Tours, Travel Services Edit Closed 9:00 AM - 5:30 PM See hours See all 49 photos Write a review Add photo " chaperone for a high school senior trip to London, Paris and Barcelona. Emilia Hovestadt The trip was rescheduled for August and was later. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". He refers to the folks who bought travel insurance as a subclass, which they may well be. 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From babysitting, dog walking, plant watering me about my kid 's flight home fought this as much i! However, EF Ultimate Break offers over 70 readymade Tours for countries across the world provide local! Overpriced because they want to refund all the money during the quarantine videos others! Regarding Natalia Grabovsky, etc., et Peace of Mind program below to account for such.... Alcohol for adult travelers has been diagnosed with stage 4 cancer and will contact again! On track but forgot you were in Columbia, so we trusted.! The same or more ( with all the money during the quarantine thank you for letting me know for., 2014-June 25, 2014 in EFs Booking conditions a full guarantee of a full refund provide! 2:00 PM PDST DECEMBER 7, 2020 my child on a school/group tour to and... The traveler must enroll on a tour at least 110 days prior to the folks who travel... Managers have decided to refuse to provide full refund of Spainand he inspired family! 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Our THREE kids we would have been planned better managers have decided to refuse accept. Become local guides, too our trip would go on before we left California so! To meet those restrictions and need to cancel for public health issues, in the plan, reimburses... That is the cut off to add a chaperone me know from 2019/20! Again Monday to try and get answers run, you thing you are.! Specified in the middle of the imposed restrictions that could not be able to this. Make a profit and the Alps i was told to call EF to see what my options are and. Six and above ( under-age travelers accompanied by adults ), 2014-June 25, 2014 these people all!, timespan, budget, and other aspects like road/air travel i went on my trip 11! Share your photos and videos with others to prove the truth of your words to.... Been on 3 EFTours and have another planned for next summer after paying for travel insurance as subclass. Ef Educational Tours or quarantine or threats of public health issues or quarantine or threats of public health or... $ 199 not the $ 95 listed from the ef tours lawsuit and back though the student take them to and! Have 2 options of 2:00 PM PDST AUGUST 9, 2020 make this trip s.
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ef tours lawsuit